Privacy policy

Last updated: September 12, 2026

Mat&Mate Store operates this store and this website, including all related information, content and tools, and all related features, products and services, in order to provide you, the customer, with a customized shopping experience (the "Services"). Mat&Mate Store is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the information practices described in it.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked back to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:

• Contact details Including name, address, billing address, shipping address, phone number, and email address.
• Financial information Including credit card, debit card, and other card numbers, payment card information, account information, transaction information, payment method, payment confirmation and other payment details.
• Account information Including username, password, security questions, preferences, and settings.
• Transaction information Including the items you view, put in your cart, add to your wishlist, or purchase, return or exchange, and your past transactions.
• Communications with us Including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information Including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information Including information about how you interact with the Services, including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you Including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services Including from your device when you use our products or services, or visit our websites, and through the use of cookies and similar technologies.
• From our service providers Including when we engage them to enable certain technologies, and when they collect or process your personal information on our behalf.
• From our affiliates or business partners, or other third parties

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services We use your personal information to provide the Services to you, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns and exchanges and other transactions related to your account, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and advertising We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
• Security and fraud prevention We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, to protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicating with you We use your personal information to provide you with customer support, to be responsive to you, to provide effective Services to you, and to maintain our business relationship with you.
• Legal reasons We use your personal information to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies, to investigate or participate in civil discovery, litigation, and other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to direct us not to share information about you to third parties for targeted advertising and marketing purposes based on your online activity with different merchants and websites.
• When you direct, request, or otherwise provide your consent to us for the disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Our relationship with Shopify

Shopify hosts the Services and collects and processes personal information relating to your access to and use of the Services in order to provide the Services to us and to help us improve them. Information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than the country in which you live, in order to provide the Services to you and to help us improve them. To help protect, develop and improve our business, we also use certain advanced Shopify features that use data and information derived from your interaction with our store, other merchants, and Shopify. In order to provide these advanced features, Shopify may use personal information that is collected in connection with your interaction with our store, other merchants and Shopify. In such circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights related to the use of your personal information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, please review the Shopify Consumer Privacy Policy . Depending on where you live, you may also be able to exercise certain rights related to your personal information here Link to Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you post on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to access/know You may have a right to request access to personal information that we hold about you.
• Right to delete You may have a right to request that we delete personal information we maintain about you.
• Right to correct You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of portability You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. Please visit https://privacy.shopify.com/en for more information on how Shopify processes personal information and any rights you may have, including rights relating to data processed by Shopify.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before an authorized agent can make a request on your behalf, we require that the agent provides documentation that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority. A list of the responsible data protection authorities in the EEA can be found here.

International transfers

Please be aware that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the EEA or UK, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the UK's relevant authority, where relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last updated" date and take any other steps required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call +47 93 93 49 05, email sales@matandmatestore.com or contact us at Skottesalen 2, 5011 Bergen, Norway For the purpose of applicable data protection laws, we are the data controller of your personal information.